FREQUENTLY ASKED QUESTIONS
How much is the service?
This is the biggest question to answer. We bid all of our houses dependent on several individual factors including size, number of bedrooms, number of bathrooms, and the frequency of the cleaning. To give you a rough idea, an average 2,500 square foot house with 4 bedrooms and 3 full bathrooms on an every 2 week cycle will be approximately 10,000 to 30,000 per cleaning.
Why are some cleaning services cheaper?
Because underground markets have to be! The “independent” house cleaning market may seem like they are saving you money, but in the long run they are costing you more than you think. These cleaners are a headache to both consumers and the cleaning industry. They can disappoint you any day, but with Dezionite anytime a cleaner is unavoidably not available we will replace a staff for you within 48 hours. They often don’t have verifiable referrers. Have you ever thought about who pays the medical bills when your uninsured independent house cleaner gets hurt in your house? Always choose a professional house cleaning service for your home. For an eye-opening report on the “independents” vs. the “professionals”
What is your service area?
We service most of Port Harcourt Rivers state and Lagos state. Nigeria Please see our Office address in the contact us for full details!
Are you insured and bonded?
Yes! Your safety and protection is top priority. We carry several types of insurance including National insurance scheme for all our staff.
Do I have to sign a contract?
No! You can cancel our relationship at any time. You will only have to sign our non-solicitation agreement and on-time payment commitment when you hire us.
What if I am not satisfied?
We have a 48 hour 100% guaranteed. If you are not satisfied give us a call within 48 hours of the cleaning and we will return within 24 hours and clean any unsatisfactory areas.
Do I have to be home during service?
It’s up to you. Most of our clients give us a key or garage code. Our professional Cleaning Techs are fully trained before they ever see your home. Your security is our top priority!
What day and time will you show up to clean?
You get to pick your day and time. We clean Monday through Saturday between 7:00 a.m. and 6:00 p.m.; You can pick an arrival time of your choice. Our clients get consistent and superior service at times that work for them!
How often do you come?
We can scheduled as often as you need. Typically clients choose Bi-weekly service (once every 2 weeks), however we can also come twice a week, weekly, daily or monthly (once every 4 weeks).
What if I need to change my day of service?
Just tell us what day works best for you. Give our office staff a week or more notice and we can change your day.
What if I have to skip a cleaning or cancel my service?
Give us 24 business hours notice before a maintenance or 48 hours notice before a first time cleaning and we will promptly reschedule or cancel your service.
How do you enter our home?
The most covenant way for you is if you provide a house key or garage code so we can start cleaning as soon as we arrive. You always have the option to let us in when we arrive.
How do I pay for my cleaning?
We accept Cash, Check, Bank transfers and all major credit cards (including: Visa, MasterCard, Discover, and American Express). Payment is due once services are rendered. You can leave a check with our staff or we do a bank transfer.
When do I pay for the cleaning service?
Payment is due once services are rendered. You can leave a check with our staff or we do a bank transfer.
Are your Cleaning Techs employees or sub contractors?
All of our Cleaning Techs are employed directly by our Company.
Do you do background checks on your Cleaning Techs?
Absolutely! We do thorough checks on everyone that works for us. Our hiring process is extensive and includes background checks, chemical substance checks, referral checks, Medical checks and extensive training before anyone sees your home.
Are my valuables safe with your Cleaning Techs?
We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications. We rank your safety and security at the top of our business priorities.
Who provides the cleaning materials & equipment?
Its up to you to decide , if you want us to bring cleaning materials and equipment it will be at an additional cost separate from the cleaning fee.
What do I need to do to get ready for a cleaning?
Please do not clean, that is what we are for. Do pick up clothing, books, toys, or clutter. Plan on keeping children and pets in areas we will not be cleaning. Place coasters or felt under heavy or sharp furniture legs to prevent damage to wood or other floor surfaces.
What about breakable Items?
We call these risky items. Risky items include anything wobbly, tipsy, or unusually fragile; or that could cause injury or be difficult or impossible to replace if broken. Examples: fragile figurines, glassware, top-heavy vases, or booby-traps such as mirrors or pictures that are not hung securely. Remove risky items to areas we will not be cleaning.
What about items damaged during cleaning?
When we are at fault, then our insurance policy guides what happens next: repair, replace, or reimbursement. For breakage, you must save the broken item for inspection. Any item you feel is irreplaceable should be moved to an area where we will not be cleaning.
What if I need to add some extra tasks or services?
We are not a franchise, we can customize anything you need. Just call the day before to make your special requests and we will quote you a price for the additional services.
What about my pets?
We love them, and we treat them like our own. Just let us know of any special instructions for your dog, cat, bird, or iguana.
Should I have a deep clean every year?
Many of our clients do have a Detail Cleaning every six months to maintain those out-of-reach places that are not a part of the normal, maintenance routine. It will be less expensive than the first time Detail cleaning because the rest of the house is already at maintenance level!
What about holidays or snow days?
In rare instances where we have to move your cleaning day, such as holidays, we will give you at least 24 business hours notice. Holidays that we are closed are: Christmas, and New Year’s day. Of course any holiday that lands on Saturday or Sunday (such as Easter) we are closed anyway.
Do you pay for referrals if I refer you?
Yes! Your next cleaning will be 20 % off when your referral becomes a regular client! Refer 10 clients and get tone month free cleaning with our companies cleaning supplies. We also offer discount to all our loyal customers. Book for 11 months cleaning and get the 12th month for free.